Privacy Policy

Effective Date: January 1, 2024 | Last Updated: August 27, 2025

1. Introduction

SmartSpace ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our commercial workspace services, visit our website, or engage with our coworking facilities and office rental services.

2. Information We Collect

Personal Information

When you inquire about or use our commercial workspace services, we may collect:

Full name, business name, and contact information (email, phone number, address)
Business registration details and tax identification numbers
Payment information and billing details
Identification documents for security and verification purposes
Emergency contact information
Workspace preferences and requirements

Usage Information

We collect information about how you use our workspace facilities, including access logs, meeting room bookings, amenity usage, and facility preferences to improve our services and ensure optimal workspace management.

3. How We Use Your Information

We use your personal information for the following commercial workspace purposes:

Processing workspace rental applications and lease agreements
Managing access control and security for our facilities
Billing and payment processing for workspace services
Providing customer support and facility maintenance
Sending important notifications about your workspace or building updates
Improving our workspace facilities and services based on usage patterns
Compliance with legal requirements and building regulations

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

Service Providers: Third-party vendors who assist with facility management, security, cleaning, and maintenance services
Payment Processors: Secure payment processing companies for billing and transaction purposes
Legal Compliance: When required by law, court order, or regulatory requirements
Emergency Situations: To protect the safety and security of our workspace community
Business Operations: Property managers, building owners, and insurance providers as necessary for facility operations

5. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our workspace facilities use secure access control systems, and our digital systems employ encryption and other security technologies to safeguard your data.

6. Your Rights and Choices

As a workspace member or client, you have the right to:

Access and review your personal information in our records
Request corrections to inaccurate or incomplete information
Request deletion of your personal information (subject to legal and contractual obligations)
Opt-out of non-essential communications and marketing materials
Request information about how your data is being used

7. Retention of Information

We retain your personal information for as long as necessary to provide workspace services, comply with legal obligations, resolve disputes, and enforce our agreements. Access logs and security information may be retained for up to 7 years for security and legal compliance purposes.

8. Contact Information

If you have any questions about this Privacy Policy or our data practices related to our commercial workspace services, please contact us:

Email: privacy@smartspace.com

Phone: +91-9019288906

Address: Prestige Meridian II, 4th Floor, Unit No. 4, MG Road, Bangalore - 560001, Karnataka, India

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our workspace services, legal requirements, or business practices. We will notify active workspace members of any material changes via email or through announcements in our facilities.

This Privacy Policy is specifically tailored for SmartSpace commercial workspace and coworking services. By using our facilities or services, you acknowledge that you have read and understood this Privacy Policy.